Frequently asked questions
Need quick help? Our average reply time is under 15 minutes on business days. Phone: +1 (202) 555-0174
How do I choose the right level?
Start with our free assessment from the home page, or filter the catalog by level and language. You can change level anytime.
Are lessons live or self-paced?
Both. We offer live speaking labs and on-demand practice. Many courses mix formats for flexibility.
Do I get a certificate?
Yes. After completing all lessons and final tasks, you receive a digital certificate of completion.
What is the refund policy?
We offer a 7-day refund window for unused lessons. See Terms for details.
Can I pause my subscription?
Yes, you can pause and resume at any time from your account settings.